Learning To Be Open To Change
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Learning to be Open TO CHANGE PART OF BEING A SUCCESSFUL SMALL BUSINESS owner is being open to change. When Bill Boisvenue joined a small television repair shop in 1981, he didn’t foresee that by 1989 he would take ownership of the business. Around that time, he determined that…
Learning to be Open TO CHANGE PART OF BEING A SUCCESSFUL SMALL BUSINESS owner is being open to change. When Bill Boisvenue joined a small television repair shop in 1981, he didn’t foresee that by 1989 he would take ownership of the business. Around that time, he determined that demand for TV repair was falling, while the need for personal computer repair was beginning to take off. HEEDING THIS PIVOTAL “Compared to my life prior to TAB, my personal stress level today has been reduced by 70 percent.” CHANGE, BILL WENT BACK At the same time, since becoming TAB Members, to school to learn computers and began to transition Bill and Susanne have seen company sales grow his business into what has today become a leading IT approximately 32 percent in the past four years. solutions company.
The IT firm, also known as “Your IT Guardian Angels,” provides managed services and data center hosting for small to mid-size businesses. The company has experienced consistent growth since the transition from televisions to computers.
In 2012, Bill felt it was again time for a change. He sought a way to take his company to the next level and found that the concepts and structure offered by TAB were just what he was looking for. These days, Bill and Susanne Boisvenue meet monthly with their TAB Facilitator and continue to identify and work on their critical issues.
“Our facilitator has had a huge impact IMPROVED RELATIONSHIPS on our business lives,” Bill says. “His WITH CUSTOMERS experience and guidance have been His TAB Facilitator has been instrumental in invaluable.” getting the company’s marketing efforts updated A PERSONAL AND COMPANY VISION and running consistently. In addition to updating the company’s website and logo and leveraging However, it has been what Bill calls TAB’s “core social media, Bill blogs and sends newsletters to concepts” that have significantly impacted his life, customers on a regular schedule. and also that of Susanne, a partner at BSC Solutions Group. “Right now we have a better relationship with our existing customers because of the improved “TAB had us think about and write down our marketing program,” he says. “We’re looking for personal and company vision,” he explains. new customers, of course, but also strengthening “It was a great exercise, that really made us our relationship with existing clients.” stop and evaluate what we were doing on a daily basis and why. It helped us make BSC Solutions Group’s internal processes have some fundamental decisions that led to also received needed attention. Updated job key changes in our business.” descriptions, responsibilities, expectations and measurements have all been put in place. He adds: “We’ve benefited by identifying critical success factors and creating smart goals to resolve “In less than a year, we underwent a them. We have a clear vision of our priorities and major transformation,” Bill says. “Many work on these every day.” small businesses don’t take on the types of tasks that TAB would have them do, even As a result of documenting his vision, as well as though we know we should. I would cer- identifying and focusing on critical success factors for the business, Bill says his life is significantly tainly recommend TAB to other business different. owners. It could change your life.”
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Source: The Alternative Board